Refund policy

Change of mind

For most online purchases, you can cancel for any reason by emailing swehlia@gmail.com within 14 days after receiving your order. Please include your order number. You then have a further 14 days to return the item. We will give you return instructions and the correct return address; please contact us before posting anything back.

For a change-of-mind return, you are responsible for the cost of return postage. The goods may be handled as you would in a shop to inspect them. We may reduce a refund for handling beyond that where permitted by law.

We will refund the product price and any basic delivery charge you paid within 14 days after receiving the returned goods or evidence that you sent them back, as applicable. Any extra charge for an upgraded delivery service is not refundable beyond the basic delivery cost.

Personalised items

Personalised gifts made to your design, such as the pet photo mug and bauble set, are made to order for you, so they can’t be cancelled or returned for a change of mind (Consumer Contracts Regulations 2013). If a personalised item arrives faulty, damaged or not as described, the section below applies and we will put it right.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as described, email swehlia@gmail.com with your order number and details so we can arrange the appropriate remedy. Your statutory consumer rights are not affected by this policy.